SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. 8. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. Virgin Media; My Virgin Media; Shop; Help;. For some customers the Web Safe adjustments are not functioning. I do not pay the extra £3 a month for the internet security. Switched On Families. Tried turn off and in again but didn't - 5415999. 4. uk and @virgin. Have turned setting off and. 1. No there is not; technically not possible. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 0 Kudos Reply. Stay safe online. Hi . Networking and WiFi. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. fixing this should be a priority. - 5375863. My Virgin Media App. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. Please change them. Data not working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I just got a URL from the IT team for the VPN. What to do?Hi, I contacted VM twice. I don't work for Virgin Media. 100). . Tested it out today via a simple Google search. Thank you for the help. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Stay safe online. 1. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Further exclusions & legal stuff apply. I did try to access a restricted site over the WIFI and. 3. Networking and WiFi. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Browse Virgin Media Virgin Media Community. If the problem persist post back here to have issue flagged to the forum team. Whilst Virgin. Hey @DavidCalla,. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Not able to access websafe_setting page (able to go to update_profile page). I have reset the hub, checked the connections and followed the help promts. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. 168. com 194. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 5. Also check the dns settings of your vpn while you're there. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. I've just signed up with Virgin Media and singing in to my account has been nothing but a. 4. 1. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. My Virgin Media App. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Options. To turn parental controls off on Android, you need to go to the Play Store. com (blocked by Web Safe), bestvpn. It is showing as switched on but nothing is being blocked. Do NOT visit the link included in the mails or response Email 1 VIR. Manage Your Account. Good luck. Virgin media asked me via Twitter to post here to see if someone can sort this out. What do the colours mean? Yellow. not the VM Hub. Click the big on/off icon to connect. My Virgin Media App. Select “Firewall”. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. The disaster is that i have called the customer services for. Unlike some posts here, I want Child Safe to work. Chatter and natter. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. This is a known issue and our teams are working on a fix. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. 67. Have not changed anything at our end. Post Reply Preview Exit Preview. 1. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. VM will not dispatch any technicians while an area fault exists. Navigate to the My Apps tab and select Web Safe from the menu. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. This has been the case for a few weeks and I have been unable to access websafe settings. My Virgin Media App. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Security matters. These tools can be installed across all devices, including mobile phones, computers and consoles. 1/help for specific device where Web Safe is not working. I am sorry to hear you have been unable to make any changes to web safe. Lee_R. Click: Settings. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. 100 nslookup protonvpn. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 220. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. 168. e. Web safe provides ultimate protection when using the internet. I am sorry to hear you have been unable to make any changes to web safe. None work. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Stay safe online. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Child safe is on under account settings -> online security. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. That is very good since the country is not a member of any signal intelligence alliances. For fraudulent e-mails, forward to phishing@virginmedia. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Check service status. Joining in. Forum; Apps. 1 or whatever else you like. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. VPNs we tested to unblock various forbidden resources. Click here to view more details on content filters from Virgin Media’s Web Safe. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virgin Media's DNS servers don't seem. However, it seems to have stopped since a few. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Home Phone. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 05-04-2023 16:59 - edited 05-04-2023 16:59. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. 1. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. At least 30Mbps download speeds in every room or £100 one-off credit. Top offers; Discover Virgin Media; Broadband deals;. Please can you advise. SpeedQuickStart, set up and connections. on 06-03-2023 16:05. FYI Web Safe only works if Virgin Media's DNS is being used. I have effectively worked around this in a similar way. Hey @DavidCalla,. I've flagged this with VM before and nothing happened. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Try both Mac and Windows. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. in Security matters 12-10-2023 No there is not; technically not possible. Account - Mobile. . However, it seems to have stopped since a few days ago. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. Regards. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Try again to see if problem persists. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 1. Please. Lee_R. No bank or credit card details are required for the trial. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 168. 1. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. thank you for steering me in the right direction with the forum. Switched On Families. If it was a scam, they will be able to help and protect you from falling victim to fraud. Account - Mobile. Chatter and natter. Child Safe not working. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. For £12. 1. OpenDNS provide instructions here :. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. ” This is. uk. Enter your credentials and press OK to log into the router settings menu. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I am more than happy to take a look into this for you. Switched On Families. I'm very sorry for the issue you're having with Child Safe. Thank you for your post and welcome to our community. Changing DNS on your device is the best option VM have other DNS 194. It’s important you choose a passcode that’s different to the one you use to unlock your device. . If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. 9. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. on 23-07-2023 22:16. The fact you cannot configure VM web safe may be part of the issue. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. Please enter your email. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Home Phone. 4. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Please enter your email. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. Just sign into My Virgin Media and. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. 1 for Families | Cloudflare. Andrew_M2. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I've flagged this with VM before and nothing happened. 1 for Families |. The disaster is that i have called the customer services for. 5. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 100, but both do not work. The Virgin Media blocking method. Child Safe show is off but it's on and can't change it. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. 1. However no idea of how long that might take. Hi my child safe is on but no sites are getting blocked. Set “Private DNS provider name” to: dns. 1. Should the issue persist post back here to have issue flagged to the forum team. Browse Virgin Media Virgin Media Community. Networking and WiFi. TAlmontaser. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. Reconnect your VPN if necessary. I deleted the forward and recreated it, and it started working again. The process will be quite similar for other top VPNs like PIA, Cyberghost,. --. on 03-11-2022 16:13. I would immediately get an email confirming that changes were made. Connect to the router with a LAN cable. £8p/m extra or included with Gig1 or Volt. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. SpeedWeb safe provides ultimate protection when using the internet. Its features include firewall, parental control, ad blocker, identity theft protection and. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Introducing 1. What to do if Virgin Media Web Safe isn't working. Networking and WiFi. Regards, Bashkaaa - 5395816. never-displayed Additional options Related Device or Service. timn48. It’ll automatically detect and remove viruses, malware, ransomware and spyware. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. . Log in to My Virgin Media. uk, which will give you a rough idea on if it's a single ISP in the UK that's. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. 9. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 168. Was told that an engineer would come out, look at the sockets and do the switchover. Check that childsafe is enabled on your Virgin Media account. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. 8. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. Manage Your Account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Reply. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Virgin Fibre Areas only. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Click: Web Safe. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. icon on the upper-left edge of your screen. 100 and 194. Hi 用心棒. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. It is showing as switched on, but nothing is being blocked. 1. 1. Welcome to the community and thanks for taking the time to post your issue on the forums. 8. 1. Go to solution. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Does the email not work in either web mail or client mail? 0 Kudos Reply. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Browse Virgin Media Virgin Media Community. I activated it yesterday, & it confirms my settings. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Virgin Media; My Virgin Media; Shop; Help;. BTW is there a reason why you are access the old site page for Web Safe?. Options. I’m pretty sure I had it turned on in my old house and it was fine. Ok, this is getting annoying now. When I try to access the account through my Virgin Media website it tells - 5287803. So you can kick back and enjoy yourself, knowing somebody’s got your. I'm a Very. Virgin Media customers can get unlimited online protection. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Kain_W. From his point of view, I understand that he is correct in assuming that. 1. In order to look into this for you further, we'll send you a private message on here. com nslookup protonvpn. My Virgin Media App. Joining in. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Account - Cable. It's been on since the start. Virgin Media accepts no. 1/help for sp. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 1/help for specific device where Web Safe is not working. Security matters. Web Safe: Web Safe will not automatically be set to on. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. I’ve seen previous posts suggesting going to the 1. Hey, Durgs. We created Web Safe for our customers to make browsing safety a no-brainer. ExpressVPN. This is a known issue and our teams are working on a fix. Abdelmonem. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. 2) Some sort of malware on devices. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I advise that. 168. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. . I have port 21 set up as a forward in my Hub 4. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. None of which worked. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. SpeedHave just realised that websafe is not working. Child safe not working. Hi chg194 . Hub 3. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Networking and WiFi. 9. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. ISPs use blacklists to block specific sites as well.